This is Service Design Thinking. Basics - Tools - Cases
Marc Stickdorn
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Wirtschaftliche Wirkungen und Besucherzufriedenheit mit der UEFA EURO 2008TM : Eine empirische Analyse fur Osterreich
Holger Preu
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Format: eBook (PDF)