The Big Book of Customer Service Training Games EPUB
by Peggy Carlaw, Vasudha K. Deming
Part of the Big Book Series series
EPUB
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Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.
Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.
As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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- Format:EPUB
- Pages:209 pages
- Publisher:McGraw Hill LLC
- Publication Date:22/09/1998
- Category:
- ISBN:9780071501828
Other Formats
- Paperback / softback from £13.50
Information
-
Download Now
- Format:EPUB
- Pages:209 pages
- Publisher:McGraw Hill LLC
- Publication Date:22/09/1998
- Category:
- ISBN:9780071501828
