The Toyota Way to Service Excellence (PB) : Lean Transformation in Service Organizations
Jeffrey K. Liker
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How to Coach for Creativity and Service Excellence : A Lean Coaching Workbook
Karyn Ross
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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Jeffrey Liker
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The Kind Leader : A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness
Karyn Ross
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How to Coach for Creativity and Service Excellence : A Lean Coaching Workbook
Karyn Ross
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