Service Leadership : Leading with Competence, Character and Care in the Service Economy Hardback
by A. Reza Hoshmand, Po Chung
Hardback
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Description
Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care.
It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization.
Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.
Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.
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Out of StockMore expected soonContact us for further information
- Format:Hardback
- Pages:190 pages, 11 Tables, black and white; 8 Line drawings, black and white; 8 Illustrations, black and
- Publisher:Taylor & Francis Ltd
- Publication Date:16/08/2021
- Category:
- ISBN:9781032009629
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Information
-
Out of StockMore expected soonContact us for further information
- Format:Hardback
- Pages:190 pages, 11 Tables, black and white; 8 Line drawings, black and white; 8 Illustrations, black and
- Publisher:Taylor & Francis Ltd
- Publication Date:16/08/2021
- Category:
- ISBN:9781032009629