Letting Go of the Words : Writing Web Content that Works
Janice (Ginny) Redish
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The Organization of Knowledge : Caught Between Global Structures and Local Meaning
Jack Andersen
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A-Z Common Reference Questions for Academic Librarians
Heather Dawson
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Electronic Resources in Medical Libraries : Issues and Solutions
Elizabeth Connor
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Electronic Resources in Medical Libraries : Issues and Solutions
Elizabeth Connor
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Introduction to Reference and Information Services in Today's School Library
Lesley S. J. Farmer
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The Reference Interview Today : Negotiating and Answering Questions Face to Face, on the Phone, and Virtually
Dave Harmeyer
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Reference and Access : Innovative Practices for Archives and Special Collections
Kate Theimer
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Implementing an Inclusive Staffing Model for Today's Reference Services : A Practical Guide for Librarians
Julia K. Nims
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Repositioning Reference : New Methods and New Services for a New Age
Laura Saunders
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Managing Reference Today : New Models and Best Practices
Kay Ann Cassell
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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International Aspects of Reference and Information Services
Bill Katz
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Finance, Budget, and Management for Reference Services
Ruth A. Fraley
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Newspapers in the Library : New Approaches to Management and Reference Work
Lois N. Upham
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International Aspects of Reference and Information Services
Bill Katz
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