COBIT 5 : A Management Guide
Pierre Bernard
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ITIL Service Management Based on ITIL
Pierre Bernard
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IT Service Management Based on ITIL® 2011 Edition
Pierre Bernard
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Cahier de L'Herne n(deg)9 : Burroughs, Pelieu, Kaufman
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IT-servicemanagement op basis van ITIL® 2011 Editie
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