Great Customer Service on the Telephone EPUB
by Kristin ANDERSON
EPUB
- Information
Description
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
Information
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Download Now
- Format:EPUB
- Pages:96 pages
- Publisher:AMACOM
- Publication Date:26/11/1992
- Category:
- ISBN:9780814415801
Information
-
Download Now
- Format:EPUB
- Pages:96 pages
- Publisher:AMACOM
- Publication Date:26/11/1992
- Category:
- ISBN:9780814415801