Balanced Scorecard Step-by-Step : Maximizing Performance and Maintaining Results
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Die Kaizen-Methode : Mit kleinen Schritten viel erreichen
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ISO/IEC 20000 : An Introduction to the global standard for service management
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Project Management for Humans : Helping People Get Things Done
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Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement
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Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e
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Good Products, Bad Products: Essential Elements to Achieving Superior Quality
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Six Sigma Execution : How the World's Greatest Companies Live and Breathe Six Sigma
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The Handbook of Quality Management 2E (PB) : A Complete Guide to Operational Excellence
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What Went Wrong? : Case Studies of Process Plant Disasters
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Project Engineering : The Essential Toolbox for Young Engineers
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Project Feasibility : Tools for Uncovering Points of Vulnerability
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