Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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High-Profit Selling : Win the Sale Without Compromising on Price
Mark Hunter
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Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Renee Evenson
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A World Gone Social : How Companies Must Adapt to Survive
TED COINE
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What the Customer Wants You to Know : How Everybody Needs to Think Differently About Sales
Ram Charan
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F Piercy
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery
Sarah Cook
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User Research : A Practical Guide to Designing Better Products and Services
Stephanie Marsh
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Customer-Driven Transformation : How Being Design-led Helps Companies Get the Right Services to Market
Joe Heapy
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Master Data Management in Practice : Achieving True Customer MDM
Dalton Cervo
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Can I Have 5 Minutes of Your Time? : A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
Hal Becker
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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Mastering Zoho CRM : Manage your Team, Pipeline, and Clients Effectively
Ali Shabdar
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The Grid : The Decision-making Tool for Every Business (Including Yours)
Matt Watkinson
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Model biznesowy (Business Model Canvas) : Spraw, aby Twoj biznes dobrze prosperowal dzieki temu prostemu modelowi
Magali Marbaise
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Long Term Warranty and After Sales Service : Concept, Policies and Cost Models
Anisur Rahman
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