Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas, Paperback Book

Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Paperback

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Description

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office.

In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention.

To address these, it applies the eight-step process for removing waste and reorganizing workflow.

Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Information

  • Format: Paperback
  • Pages: 176 pages, Illustrations
  • Publisher: Taylor & Francis Inc
  • Publication Date:
  • Category: Business & management
  • ISBN: 9781563272462

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