The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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The Customer Asset : Understanding and Managing its Value
Neil Bendle
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Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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How to Measure Customer Satisfaction
Nigel Hill
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Waiter Rant
The Waiter
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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How to Manage the IT Help Desk
Noel Bruton
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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