Transformative Marketing : Combining New Age Technologies and Human Insights
V. Kumar
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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The AI Revolution in Customer Service and Support : A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
Ross Smith
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The AI Revolution in Customer Service and Support : A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
Ross Smith
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The Future of Luxury Customer Experience : How to Create High-Value, Personalized Omnichannel Experiences
Gabriella Lojacono
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Kundenverbunden : Wie Sie herausragende Kundenerlebnisse schaffen und Ihre Marke starken
Mathias Weber
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Wie KI das Marketing neu definiert : Die neue Ara der Kundenbindung
Almaz Andezion
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard L. Berry
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Build Better Products : A Modern Approach to Building Successful User-Centered Products
Laura Klein
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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