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Steven M. (University of Maryland, College Park, USA) Spivak
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Marvin (Sepulveda, California, USA) Moss
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Viktor Boed
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Management for Quality Improvement : The 7 New QC Tools
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A. F. (University of Oklahoma, Oklahoma City, Oklahoma, USA) Al-Assaf
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David Wealleans
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Connie Mok
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Guide to Six Sigma and Process Improvement for Practitioners and Students, A : Foundations, DMAIC, Tools, Cases, and Certification
Howard Gitlow
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Judy H. (, National Register of Health Service Providers in Psyc Hall
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Douglas Meyer
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Boyd L. Summers
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Patricia (University of Huddersfield, UK) Tzortzopoulos
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Ken Eakin
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S.M.Riad Shams
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