Harvard Business Review on Increasing Customer Loyalty Paperback / softback
by Harvard Business Review
Part of the Harvard Business Review series
Paperback / softback
- Information
Description
How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you.
Here are nine inspiring and useful perspectives, all in one place.
This collection of HBR articles will help you: - Turn angry customers into loyal advocates - Get more people to recommend you - Boost customer satisfaction by satisfying your employees - Focus on profitable customers--whether they're loyal or not - Invest in the right CRM technology for your business - Mine customer data for more effective marketing - Increase your customers' lifetime value
Information
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Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Paperback / softback
- Pages:240 pages
- Publisher:Harvard Business Review Press
- Publication Date:12/04/2011
- Category:
- ISBN:9781422162521
Other Formats
- EPUB from £15.39
Information
-
Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Paperback / softback
- Pages:240 pages
- Publisher:Harvard Business Review Press
- Publication Date:12/04/2011
- Category:
- ISBN:9781422162521