Operations Strategy
Nigel Slack
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Operations Management
Nigel Slack
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The Lean Six Sigma Black Belt Handbook : Tools and Methods for Process Acceleration
Frank Voehl
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Service Operations Management : Improving Service Delivery
Robert Johnston
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Essentials of Operations Management
Nigel Slack
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Managing Innovative Projects and Programs : Using the ISO 56000 Standards for Guidance and Implementation
H. James Harrington
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