Managing People For Service Advantage
Jochen (Nus, S'pore) Wirtz
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Service Quality And Productivity Management
Jochen (Nus, S'pore) Wirtz
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Retaining Employees
Harvard Business Review
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Harvard Business Review on Increasing Customer Loyalty
Harvard Business Review
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Harvard Business Review on Finding & Keeping the Best People
Harvard Business Review
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HBR Guide to Getting the Mentoring You Need (HBR Guide Series)
Harvard Business Review
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HBR's 10 Must Reads on Sales (with bonus interview of Andris Zoltners) (HBR's 10 Must Reads)
Harvard Business Review
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HBR Guide to Motivating People (HBR Guide Series)
Harvard Business Review
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Customer Data and Privacy: The Insights You Need from Harvard Business Review
Harvard Business Review
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The Future of Work: The Insights You Need from Harvard Business Review
Harvard Business Review
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Crypto: The Insights You Need from Harvard Business Review
Harvard Business Review
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Inclusion (HBR Emotional Intelligence Series)
Harvard Business Review
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