Operations Strategy
Nigel Slack
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Operations Management
Nigel Slack
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Service Operations Management : Improving Service Delivery
Robert Johnston
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Managing for Quality and Performance Excellence
William (Professor Emeritus of Management, Northern Kentucky Lindsay
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Operations and Supply Chain Management
James (Carl H. Lindner College of Business, University of Cinci Evans
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Quality & Performance Excellence
James (Carl H. Lindner College of Business, University of Cinci Evans
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