Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition
Sean McManus & Tony Newby
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Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Gerald Michaelson
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United Breaks Guitars : The Power of One Voice in the Age of Social Media
Dave Carroll
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CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
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Customer Relationship Management
Kristin Anderson
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One : A Consumer Revolution for Business!
Stefan Engeseth
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Customer Capitalism
Sandra Vandermerwe
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Microsoft CRM For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Microsoft Dynamics CRM 2011 Administration Bible
Matthew Wittemann
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Humanizing Big Data : Marketing at the Meeting of Data, Social Science and Consumer Insight
Colin Strong
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Customer Is King: How to Exceed Their Expectations
Robert Craven
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The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
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Cashier Number 3 Please
Terry Green
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101 Ways to Grow Your Business
Hugh Williams
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Customer Loyalty : How to Earn It, How to Keep It
Jill (The Griffin Group, Austin, Texas) Griffin
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Customer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
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Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
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Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation
Steven Van Belleghem
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The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Steven Van Belleghem
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Finishing Touch, The : How to Build World-Class Customer Service
Tony Cram
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Cult of the Service Excellence : How to Build a Truly Customer Centric Culture
Oke Eleazu
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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience
Jonathan M. Tisch
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New Economy Emotion : Engaging Customer Passion with e-crm
Alfredo (Mies, Switzerland) Zingale
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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