Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Customer Service: Pearson New International Edition : A Practical Approach
Elaine Harris
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How to Manage the IT Help Desk
Noel Bruton
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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Service Quality : New Directions in Theory and Practice
Roland T. Rust
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Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
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Business-to-Business Marketing: A Step-by-Step Guide
Ray Wright
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Factory Information Systems : Design and Implementation for Cim Management and Control
John (Port Hueneme, California, and Austin, Texas, USA) Gaylord
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Digital Economy for Customer Benefit and Business Fairness : Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, In
Grisna Anggadwita
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Consumer Behavior
Frank (University of Cincinnati) Kardes
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Hotel Front Office Simulation : A Workbook and Software Package
Sheryl F. Kline
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Employee Management and Customer Service in the Retail Industry
Chris Thomas
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The World of Customer Service
Pattie (Northern Arizona University) Gibson
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Building Customer-brand Relationships
Don E. Schultz
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Total Customer Satisfaction : A Comprehensive Approach for Health Care Providers
Stephanie G. Sherman
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Quick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
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Analyzing Costs, Procedures, Processes, and Outcomes in Human Services : An Introduction
Brian T. Yates
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A Guide to Customer Service Skills for the Service Desk Professional
Donna (Knapp Associates, Inc.) Knapp
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Erlebnisqualitaet Im Einzelhandel : Die Freude Am Einkauf Und Ihre Auswirkungen Auf Das Konsumentenverhalten
Oliver Pieper
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Marketing and Customer Loyalty : The Extra Step Approach
Mauro Cavallone
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Information Obligations and Disinformation of Consumers
Gert Straetmans
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