Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Add to BasketThe Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Tom Chavez
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Add to BasketPractical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Add to BasketThe Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Neil Bendle
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Add to BasketArtificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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Add to BasketMeasuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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Add to BasketImproving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
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John (Center for Information Based Competition) McKean
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Waldemar Schmidt
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Add to BasketBTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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Add to BasketMonitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
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Add to BasketCustomer Experience Innovation : How to Get a Lasting Market Edge
Robert (Coriolis Innovation, Australia) Dew
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Add to BasketThe Eleventh Commandment : Transforming to "Own" Customers
Sandra Vandermerwe
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Add to BasketService Innovation: How to Go from Customer Needs to Breakthrough Services
Lance Bettencourt
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Add to BasketService-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
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Add to BasketLeading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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John S. McKean
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Carlos Andre Reis Pinheiro
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Eric A. Marks
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Add to BasketRethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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Add to BasketStart With the Future and Work Back : A Heritage Management Manifesto
Bruce Weindruch
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Add to BasketCustomer Surveys Agen Manager CB
Hatry/Marcotte/Houte
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