Customer Friendly : The Organizational Architecture of Service
James T. Ziegenfuss
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£78.00
£60.12
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Superior Customer Value : Finding and Keeping Customers in the Now Economy
Art (Nova Southeastern University, USA) Weinstein
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£165.00
£132.17
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
£65.99
£55.28
Unavailable
Book (Mixed media product)
£110.00
£85.75
Unavailable
Book (Hardback)
Electronic Customer Relationship Management
Jerry Fjermestad
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£210.00
£175.33
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Building Customer-brand Relationships
Don E. Schultz
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£58.99
£50.08
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£185.00
£147.50
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Total Customer Satisfaction : A Comprehensive Approach for Health Care Providers
Stephanie G. Sherman
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£84.95
£67.04
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£130.00
£104.59
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£125.08
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£58.99
£57.09
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£116.00
£87.01
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Analyzing Costs, Procedures, Processes, and Outcomes in Human Services : An Introduction
Brian T. Yates
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£76.00
£62.28
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
A Guide to Customer Service Skills for the Service Desk Professional
Donna (Knapp Associates, Inc.) Knapp
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£80.99
£71.78
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Six Sigma in Transactional and Service Environments
Hasan Akpolat
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£130.00
£104.59
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£108.88
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£120.00
£96.64
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£89.99
£73.90
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Managing Customer Experience and Relationships : A Strategic Framework
Don Peppers
Unavailable
Format: Book (Hardback)
£85.00
£67.07
Unavailable
Book (Hardback)
Building Customer-brand Relationships
Don E. Schultz
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£135.00
£125.08
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
The New Customer Experience Management : Why and How the Companies of The Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
In StockFree UK DeliveryEstimated delivery 2-3 working days
Format: Book (Hardback)
£125.00
£99.97
In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Hardback)
Add to Basket
Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£125.00
£100.75
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£170.00
£136.00
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Factory Information Systems : Design and Implementation for Cim Management and Control
John (Port Hueneme, California, and Austin, Texas, USA) Gaylord
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£58.99
£50.08
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket