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Kenneth Blanchard
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Charis Mather
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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Waiter Rant
The Waiter
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How to Manage the IT Help Desk
Noel Bruton
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition
Sean McManus & Tony Newby
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Customer Relationship Management
Simon Knox
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Handbook of CRM
Adrian Payne
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Cashier Number 3 Please
Terry Green
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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience
Jonathan M. Tisch
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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