Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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Customer Experience For Dummies
Roy Barnes
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Maslow's Hierarchy of Needs : Gain vital insights into how to motivate people
50minutes
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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CRM For Dummies
Lars Helgeson
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The Network Is Your Customer : Five Strategies to Thrive in a Digital Age
Rogers David L. Rogers
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Customer Relationship Management : Concepts and Technologies
Francis Buttle
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Build Better Products : A Modern Approach to Building Successful User-Centered Products
Laura Klein
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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Successful Key Account Management in a Week : Be a Brilliant Key Account Manager in Seven Simple Steps
Grant Stewart
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
S. Vandermerwe
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