Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Customer Service Skills for Success ISE
Robert Lucas
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Developing Knowledge-Based Client Relationships
Ross Dawson
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Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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Customer Service in Libraries : Best Practices
Charles Harmon
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Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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21st Century Business: Customer Service, Student Edition
Career Solutions Training Group (.)
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Implementing SAP® CRM : The Guide for Business and Technology Managers
Vivek Kale
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Call Center Continuity Planning
Jim Rowan
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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The V-Model of Service Quality : An Exploration of African Customer Service Delivery Metrics
Grafton (University of Namibia, Namibia) Whyte
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Beyond Warranty : Building Your Referral Business
Carol Smith
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Becoming a Trusted Business Advisor : How to Add Value, Improve Client Loyalty, and Increase Profits
William Reeb
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Designing the Best Call Center for Your Business
Brendan Read
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