Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Cait Lamberton
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Michael Kleinaltenkamp
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Rick Adams
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Add to BasketDesigning the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Barbara Benedict Bunker
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Add to BasketCRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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J. Mike Jacka
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Paul Greenberg
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D. Stroud
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Robert Lucas
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Add to BasketImplementing CRM : From Technology to Knowledge
David (University of Warwick) Finnegan
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Keith Dawson
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John A. Murphy
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Add to BasketStrategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Add to BasketDeveloping Knowledge-Based Client Relationships
Ross Dawson
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Add to BasketCommunicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Mike Faulkner
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Rene Y. Darmon
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Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Roy (Promise, New York and London) Langmaid
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Add to BasketThe Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Add to BasketOn the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Dalton Cervo
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