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Kenneth Blanchard
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Charis Mather
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Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read
Tony Morris
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Customer-Dominant Logic : Kundendominantes Management als neue Zielgroe im Relationship Marketing
Manfred Bruhn
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Co-Creation im Privatkundengeschaft von Kreditinstituten
Pierre Stern
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D2C - Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
Jan-Paul Ludtke
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Publikumsschwund? : Ein Blick auf die Theaterstatistik seit 1949
Rainer Glaap
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Beyond the Hi : The Science of Small Talk and Social Success
Charlotte Wordsworth
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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The Thank You Economy
Gary Vaynerchuk
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Design. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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