The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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Customer Service: Pearson New International Edition : A Practical Approach
Elaine Harris
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Customer Service : Career Success Through Customer Loyalty
Paul Timm
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Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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The Unsell : Sales Techniques for The Modern Buyer
Michael Tuso
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Quality Management for Services : Handbook for Successful Quality Management. Principles – Concepts – Methods
Manfred Bruhn
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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How to Manage the IT Help Desk
Noel Bruton
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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How to Start and Run a B&B, 4th Edition
Stewart Whyte
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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