Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal
Jill (Marketing Resources Center, Inc., Austin, Texas) Griffin
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The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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Magnetic Service
Chip R. Bell
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£11.22
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Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Service Quality : New Directions in Theory and Practice
Roland T. Rust
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Satisfying Internal Customers First!
Richard Y. Chang
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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£13.75
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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£135.00
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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£11.45
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