Humanoid Service Robots : Customer Expectations and Customer Responses
Moritz Merkle
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Impacts of Customer Relationship Management on Development of Corporations
Martin A. Moser
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Measuring the Impact of Online Media on Consumers, Businesses and Society
Kejo Starosta
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Sales Enablement : Tools and Techniques for Modern Sales Organization
Dietmar Kilian
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Account Management Strategies in B2B Sales : Generating Customer Value and Building Sustainable Business Relationships - Methodology, Processes, Tools
Hans-Peter Neeb
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Marketing and Customer Loyalty : The Extra Step Approach
Mauro Cavallone
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Intercultural Service Encounters : Cross-cultural Interactions and Service Quality
Piyush Sharma
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Trust, Institutions and Managing Entrepreneurial Relationships in Africa : An SME Perspective
Isaac Oduro Amoako
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Effective Complaint Management : The Business Case for Customer Satisfaction
Bernd Stauss
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The Silver Market Phenomenon : Marketing and Innovation in the Aging Society
Florian Kohlbacher
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Organisatorische Gestaltung Von Beschwerdemanagement-Systemen
Peter Schober
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Management Des Kundendialogs Per E-mail
Harald Meißner
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Netzwerkbasierte E-Services ALS Instrument Zur Kundenbindung
Andreas Schobert
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Customer Care Im Internet : Eine Analyse Des Zusammenhangs Von Kundenorientierung, Kundenbetreuung, Kundenzufriedenheit Und Kundenbindung Unter Besonderer Beruecksichtigung Des Mediums Internet Am Bei
Senior Research Associate Nicole Klein
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Qualitaet Elektronischer Dienstleistungen: Messung Und Auswirkungen
Ibrahim Kose
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Erlebnisqualitaet Im Einzelhandel : Die Freude Am Einkauf Und Ihre Auswirkungen Auf Das Konsumentenverhalten
Oliver Pieper
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Managing Customer Relationships And Building Loyalty
Jochen (Nus, S'pore) Wirtz
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Designing Complaint Handling And Service Recovery Strategies
Jochen (Nus, S'pore) Wirtz
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Customer Relationship Marketing: Theoretical And Managerial Perspectives
Naresh K (Georgia Inst Of Technology, Usa) Malhotra
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Social Commerce : Consumer Behaviour in Online Environments
Rosy Boardman
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Customer Engagement in Theory and Practice : A Marketing Management Perspective
Katarzyna Zyminkowska
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Trusted : The human approach to building outstanding client relationships in a digitised world
Lyn Bromley
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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