Superior Customer Value : Finding and Keeping Customers in the Now Economy
Art (Nova Southeastern University, USA) Weinstein
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Customer Friendly : The Organizational Architecture of Service
James T. Ziegenfuss
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Electronic Customer Relationship Management
Jerry Fjermestad
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Building Customer-brand Relationships
Don E. Schultz
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Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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A Guide to Customer Service Skills for the Service Desk Professional
Donna (ITSM Academy, Inc) Knapp
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Creating and Sustaining a Superior Customer Service Organization : A Book About Taking Care of the People Who Take Care of the Customers
James Poisant
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Excellence in Managing Worldwide Customer Relationships
Thomas A. (American River International, Melville, New York, USA Cook
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How to Measure Customer Satisfaction
Nigel Hill
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Satellite Marketing : Using Social Media to Create Engagement
Kevin (ideahaus, Del Mar, California, USA) Popovic
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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The Internet and the Customer-Supplier Relationship
Stefano Ronchi
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Customer Relations
Victoria J Farkas
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Customer Service : Utility Style
Penni McLean-Conner
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Social Commerce : Consumer Behaviour in Online Environments
Rosy Boardman
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Information Obligations and Disinformation of Consumers
Gert Straetmans
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Information Obligations and Disinformation of Consumers
Gert Straetmans
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Marketing Opportunities and Challenges in a Changing Global Marketplace : Proceedings of the 2019 Academy of Marketing Science (AMS) Annual Conference
Shuang Wu
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European Banking Law : The Banker-Customer Relationship
Ross (London School of Economics, UK London School of Econom Cranston
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SUSTAINING High Performance : The Strategic Transformation to A Customer-Focused Learning Organization
Stephen (Centre for Strategic Management, San Diego, Californi Haines
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