Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Robert Lucas
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Michael Kleinaltenkamp
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Add to BasketCRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Keith Dawson
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Add to BasketDeveloping Knowledge-Based Client Relationships
Ross Dawson
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Add to BasketStrategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Joe Fleischer
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Add to BasketOn the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Carol Smith
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Add to BasketBecoming a Trusted Business Advisor : How to Add Value, Improve Client Loyalty, and Increase Profits
William Reeb
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Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
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Add to Basket21st Century Business: Customer Service, Student Edition
Career Solutions Training Group (.)
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Add to BasketCustomer Service in Libraries : Best Practices
Charles Harmon
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Add to BasketDesigning and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Seth Kinnett
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Fabrizio Mosca
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Online Impulse Buying and Cognitive Dissonance : Examining the Effect of Mood on Consumer Behaviour
Giovanni Mattia
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Add to BasketImplementing SAP® CRM : The Guide for Business and Technology Managers
Vivek Kale
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Jim Rowan
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Add to BasketCustomer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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Add to BasketAutomotive Service Management: Total Customer Relationship Management
Mitch (Senior Contributing editor, Motor Age Magazine) Schneider
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