Scoring Points : How Tesco Continues to Win Customer Loyalty
Terry Hunt
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Shopper Marketing : How to Increase Purchase Decisions at the Point of Sale
Markus Stahlberg
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Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery
Sarah Cook
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Customer-Driven Transformation : How Being Design-led Helps Companies Get the Right Services to Market
Joe Heapy
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Customer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
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Creating Customer Loyalty : Build Lasting Loyalty Using Customer Experience Management
Chris Daffy
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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On Purpose : Delivering a Branded Customer Experience People Love
Shaun Smith
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Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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Protecting Main Street : Measuring the Customer Experience in Financial Services for Business and Public Policy
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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Selling Transformed : Develop the Sales Values which Deliver Competitive Advantage
Philip Squire
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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The Seven Myths of Customer Management : How to be Customer-Driven without Being Customer-Led
John Abram
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