Transformative Marketing : Combining New Age Technologies and Human Insights
V. Kumar
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Publikumsschwund? : Ein Blick auf die Theaterstatistik seit 1949
Rainer Glaap
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Design. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Build Better Products : A Modern Approach to Building Successful User-Centered Products
Laura Klein
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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