Human Sigma : Managing the Employee-Customer Encounter
John H. Fleming
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The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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How to Talk to Customers : Create a Great Impression Every Time with MAGIC
Diane Berenbaum
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How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Data Mining Techniques in CRM : Inside Customer Segmentation
Konstantinos K. (Eurobank, Greece) Tsiptsis
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