Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
Roy (Promise, New York and London) Langmaid
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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Satisfying Internal Customers First!
Richard Y. Chang
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Magnetic Service
Chip R. Bell
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£11.22
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