Customer Experience For Dummies
Roy Barnes
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CRM For Dummies
Lars Helgeson
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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The Unsell : Sales Techniques for The Modern Buyer
Michael Tuso
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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How to Measure Customer Satisfaction
Nigel Hill
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