CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£29.99
£22.19
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
Out of StockMore expected soonContact us for further information
Format: Book (Multiple-component retail product)
£21.26
Out of StockMore expected soonContact us for further information
Book (Multiple-component retail product)
Add to Basket
Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
Out of StockMore expected soonContact us for further information
Format: Book (Hardback)
£25.00
£20.23
Out of StockMore expected soonContact us for further information
Book (Hardback)
Add to Basket
Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£18.99
£14.17
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Customer Relationship Management
Kristin Anderson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£19.99
£15.04
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
One : A Consumer Revolution for Business!
Stefan Engeseth
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£12.99
£11.13
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£22.99
£16.41
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Microsoft Dynamics CRM 2011 Administration Bible
Matthew Wittemann
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£39.99
£25.73
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Microsoft CRM For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£24.99
£17.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Monitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£31.99
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Humanizing Big Data : Marketing at the Meeting of Data, Social Science and Consumer Insight
Colin Strong
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£22.99
£21.33
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customer Is King: How to Exceed Their Expectations
Robert Craven
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£15.99
£13.01
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£34.99
£30.53
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Customer Capitalism
Sandra Vandermerwe
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£27.99
£18.94
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£14.99
£12.14
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£25.00
£19.48
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
Unleashing Excellence : The Complete Guide to Ultimate Customer Service
Dennis Snow
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£21.00
£14.65
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Customer Loyalty : How to Earn It, How to Keep It
Jill (The Griffin Group, Austin, Texas) Griffin
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£17.99
£13.39
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£26.99
£24.40
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£34.99
£30.53
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation
Steven Van Belleghem
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£29.95
£22.17
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Steven Van Belleghem
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£30.00
£21.91
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
101 Ways to Grow Your Business
Hugh Williams
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£19.99
£13.92
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Eleventh Commandment : Transforming to "Own" Customers
Sandra Vandermerwe
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£34.99
£30.08
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket