Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Hello! : And Every Little Thing That Matters
Kate Edwards
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The Trade Technician's Soft Skills Manual
Steve Coscia
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Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
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Electronic Customer Relationship Management
Jerry Fjermestad
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Beyond Warranty : Building Your Referral Business
Carol Smith
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Becoming a Trusted Business Advisor : How to Add Value, Improve Client Loyalty, and Increase Profits
William Reeb
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Excuses, Excuses, Xcuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Darryl S. Doane
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Focusing on Customers Participant Workbook : Creating Remarkable Leaders
Kevin Eikenberry
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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21st Century Business: Customer Service, Student Edition
Career Solutions Training Group (.)
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Customer Service in Libraries : Best Practices
Charles Harmon
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Rule of Thumb: A Guide to Customer Service and Business Relationships
Lisa Tschauner
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The Referral of a Lifetime : The Networking System That Produces Bottom-Line Results, Every Day!
Tim Templeton
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Designing the Best Call Center for Your Business
Brendan Read
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The Referral of a Lifetime: Never Make a Cold Call Again!
TEMPLETON
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Customer Experience Design Book
Rajat Chawla
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Top 10 Tips For Your Top 10 Customers
David Ventura
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