Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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Hug Your Customers : Love the Results
Jack Mitchell
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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How to Start and Run a B&B, 4th Edition
Stewart Whyte
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Gerald Michaelson
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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United Breaks Guitars : The Power of One Voice in the Age of Social Media
Dave Carroll
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Customer Relationship Management
Kristin Anderson
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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One : A Consumer Revolution for Business!
Stefan Engeseth
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What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
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Microsoft CRM For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Customer Is King: How to Exceed Their Expectations
Robert Craven
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Customer Capitalism
Sandra Vandermerwe
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Unleashing Excellence : The Complete Guide to Ultimate Customer Service
Dennis Snow
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
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