The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
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101 Ways to Grow Your Business
Hugh Williams
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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
John Goodman
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Cult of the Service Excellence : How to Build a Truly Customer Centric Culture
Oke Eleazu
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Just Ask a Woman : Cracking the Code of What Women Want and How They Buy
Mary Lou Quinlan
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Human Sigma : Managing the Employee-Customer Encounter
John H. Fleming
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Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal
Jill (Marketing Resources Center, Inc., Austin, Texas) Griffin
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The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
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Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Ignore Your Customers (and They'll Go Away) : The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Satisfying Internal Customers First!
Richard Y. Chang
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Magnetic Service
Chip R. Bell
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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