The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
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Unleashing Excellence : The Complete Guide to Ultimate Customer Service
Dennis Snow
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
John Goodman
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Just Ask a Woman : Cracking the Code of What Women Want and How They Buy
Mary Lou Quinlan
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Human Sigma : Managing the Employee-Customer Encounter
John H. Fleming
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The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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