When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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Business-to-Business Marketing: A Step-by-Step Guide
Ray Wright
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Contact Center Management : From Complaint Department to Value Center
Jan Smets
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Business and Management Practices in South Asia : A Collection of Case Studies
Arijit Sikdar
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Creating a Culture of Diversity and Inclusiveness in India Inc. : Practitioners Speak
Kakoli Sen
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Customer First : A Mindset That Spells Success in Today's World
Jacqueline P. Mundkur
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Service Management
Bholanath Dutta
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The Little Book of Big Customer Satisfaction Measurement
Ajit Rao
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Call Center Benchmarking : Deciding If Good is Good Enough
Jon Anton
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Customer Responsive Management : The Flexible Advantage
Frank, Jr. (University of Tennessee) Davis
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The Referral of a Lifetime : The Networking System That Produces Bottom-Line Results, Every Day!
Tim Templeton
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BTEC First Business Level 2 Assessment Guide: Unit 4 Principles of Customer Service
Carole Trotter
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Companies Don't Succeed - People Do! : Ideas to Create Profits Through People
Graham Roberts-Phelps
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Signposts to Service Excellence : The African Paradigm
Shepherd Shonhiwa
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Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families
Alan D Wolfelt
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Red Hot Customers : How to Get Them, How to Keep Them
Paul S. Goldner
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Top 10 Tips For Your Top 10 Customers
David Ventura
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Get Smarter Marketing : The Small Business Owner’s Guide to Building a Savvy Business
Jill Brennan
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