Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Customer Oriented Behaviour
Svafa Gronfeldt
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Top 10 Tips For Your Top 10 Customers
David Ventura
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Companies Don't Succeed - People Do! : Ideas to Create Profits Through People
Graham Roberts-Phelps
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Excuses, Excuses, Xcuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Darryl S. Doane
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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Focusing on Customers Participant Workbook : Creating Remarkable Leaders
Kevin Eikenberry
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The Trade Technician's Soft Skills Manual
Steve Coscia
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Hello! : And Every Little Thing That Matters
Kate Edwards
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Call Center Benchmarking : Deciding If Good is Good Enough
Jon Anton
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Customer Responsive Management : The Flexible Advantage
Frank, Jr. (University of Tennessee) Davis
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101 Ways to Build Customer Relationships
Peter Garber
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
Chip R. Bell
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