Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Focusing on Customers Participant Workbook : Creating Remarkable Leaders
Kevin Eikenberry
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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The Big Book of Customer Service Training Games
Peggy Carlaw
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The Little Book of Big Customer Satisfaction Measurement
Ajit Rao
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Customer First : A Mindset That Spells Success in Today's World
Jacqueline P. Mundkur
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Service Management
Bholanath Dutta
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Contact Center Management : From Complaint Department to Value Center
Jan Smets
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Excuses, Excuses, Xcuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Darryl S. Doane
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Call Center Benchmarking : Deciding If Good is Good Enough
Jon Anton
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Customer Responsive Management : The Flexible Advantage
Frank, Jr. (University of Tennessee) Davis
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