Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Gerald Michaelson
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CEX Sells : New Inspiration for Valuable Customer Experiences
Deborah Wietzes
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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United Breaks Guitars : The Power of One Voice in the Age of Social Media
Dave Carroll
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
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Customer Relationship Management
Kristin Anderson
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One : A Consumer Revolution for Business!
Stefan Engeseth
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
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Customer Capitalism
Sandra Vandermerwe
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Microsoft CRM For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Monitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
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What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
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Microsoft Dynamics CRM 2011 Administration Bible
Matthew Wittemann
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Customer Is King: How to Exceed Their Expectations
Robert Craven
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101 Ways to Grow Your Business
Hugh Williams
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Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation
Steven Van Belleghem
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The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Steven Van Belleghem
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
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Customer Loyalty : How to Earn It, How to Keep It
Jill (The Griffin Group, Austin, Texas) Griffin
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Unleashing Excellence : The Complete Guide to Ultimate Customer Service
Dennis Snow
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Customer-Centric Marketing : Supporting Sustainability in the Digital Age
Dr Neil Richardson
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Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
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