The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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The Pirate Inside : Building a Challenger Brand Culture Within Yourself and Your Organization
Adam (eatbigfish) Morgan
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100 Symbols That Changed the World
Colin Salter
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100 Posters That Changed The World
Colin T. Salter
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From Impossible to Inevitable : How SaaS and Other Hyper-Growth Companies Create Predictable Revenue
Aaron Ross
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Perfect Pitch : The Art of Selling Ideas and Winning New Business
Jon Steel
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Positioning: The Battle for Your Mind, 20th Anniversary Edition
Al Ries
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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Mastering the Complex Sale : How to Compete and Win When the Stakes are High!
Jeff Thull
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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Coaching Salespeople into Sales Champions : A Tactical Playbook for Managers and Executives
Keith Rosen
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Creative Demons and How to Slay Them
Richard Holman
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Craft Beer Design : The Design, Illustration and Branding of Contemporary Breweries
gestalten
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One Million Followers, Updated Edition : How I Built a Massive Social Following in 30 Days
Brendan Kane
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The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
Robbie Kellman Baxter
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Data-Driven Marketing : The 15 Metrics Everyone in Marketing Should Know
Mark Jeffery
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Insight Selling : Surprising Research on What Sales Winners Do Differently
Mike Schultz
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Differentiate or Die : Survival in Our Era of Killer Competition
Jack Trout
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Selling Luxury : Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Robin Lent
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Platform Revolution : How Networked Markets Are Transforming the Economy--and How to Make Them Work for You
Geoffrey G. Parker
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Sense : The book that uses sensory science to make you happier
Russell Jones
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