The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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100 Proven Ways to Acquire and Keep Clients for Life
C. Richard Weylman
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The Customer Asset : Understanding and Managing its Value
Neil Bendle
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Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Michael D. (University of Michigan Business School) Johnson
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Monitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
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What's the Secret? : To Providing a World-Class Customer Experience
John R. DiJulius
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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
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