How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Social Network Analysis in Telecommunications
Carlos Andre Reis Pinheiro
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Service-Oriented Architecture : A Planning and Implementation Guide for Business and Technology
Eric A. Marks
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Nincompoopery : Why Your Customers Hate You--and How to Fix It
John R. Brandt
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The Hidden Wealth of Customers : Realizing the Untapped Value of Your Most Important Asset
Bill Lee
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Customer's New Voice : Extreme Relevancy and Experience through Volunteered Customer Information
John S. McKean
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We : The Ideal Customer Relationship
Steve Yastrow
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What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Strategy from the Outside In: Profiting from Customer Value
George Day
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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
Carmine Gallo
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Legendary Service: The Key is to Care
Ken Blanchard
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Consumer Rights & Protection in India
Dr Mohammed Kamalun Nabi
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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Sales Enablement : Tools and Techniques for Modern Sales Organization
Dietmar Kilian
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Customer Engagement in Theory and Practice : A Marketing Management Perspective
Katarzyna Zyminkowska
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Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service
Donna Cutting
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Inside the Customer Universe : How to Build Unique Customer Insight for Profitable Growth and Market Leadership
Henrik Anderson
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Performance-driven CRM : How to Make Your Customer Relationship Management Vision a Reality
Stanley A. Brown
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The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led
John Abram
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