Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Transformative Marketing : Combining New Age Technologies and Human Insights
V. Kumar
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Hug Your Customers : Love the Results
Jack Mitchell
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Design. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Call Centers For Dummies
Real Bergevin
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Brilliant Customer Service
Debra Stevens
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The Connected Company
Dave Gray
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Five Star Service : How to deliver exceptional customer service
Michael Heppell
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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