Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Satisfying Internal Customers First!
Richard Y. Chang
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Magnetic Service
Chip R. Bell
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Customer Visits: Building a Better Market Focus : Building a Better Market Focus
Edward F. McQuarrie
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Beyond Warranty : Building Your Referral Business
Carol Smith
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Becoming a Trusted Business Advisor : How to Add Value, Improve Client Loyalty, and Increase Profits
William Reeb
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Excuses, Excuses, Xcuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Darryl S. Doane
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
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Customer Service in Libraries : Best Practices
Charles Harmon
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£59.00
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21st Century Business: Customer Service, Student Edition
Career Solutions Training Group (.)
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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